HOW CSCALP SUPPORT WORKS

In this article, you will learn how to contact the official CScalp technical support team, our working hours, and what information to provide so we can resolve your issue as quickly as possible.

1. Support Schedule

CScalp technical support operates from 10:00 to 23:00 Moscow time (UTC+3) on weekdays, with a flexible schedule on weekends and holidays.

Need urgent peer help or want to discuss market situations? Join our active trader community in the CScalp Telegram Community Chat.

2. How to Contact Support

The only official channel for customer and technical support is our dedicated email address:

✉️ support@in.fsr-develop.com

Please note: We do not accept support requests via personal direct messages or unauthorized bots. Always send your queries directly to our official email.

3. What to Include in Your Request

To help our engineers diagnose and resolve your issue on the first response, please provide:

• Your License Email: The email address to which your CScalp license was issued.
• Terminal & OS Version: Specify your current CScalp version (from the Help menu) and Windows version.
• Exchange & Connection: The cryptocurrency or stock exchange where the issue occurred (e.g., Binance, Bybit, OKX).
• Detailed Description: Step-by-step description of what happened and the expected behavior.
• Screenshots and Logs: Attach full-screen screenshots showing error messages and terminal log files.

4. How We Process Inquiries

All incoming emails are registered in our internal ticketing system. Tickets are processed in order of arrival. You will receive an automated ticket confirmation with a tracking number, followed by a detailed response from a live support specialist.