HOW CSCALP SUPPORT WORKS

In this article, we would like to tell you how to contact support of our free of charge CScalp terminal. What hours the support works and what information you need to inform employees to deal with the problem faster.

1 Support Schedule

2 How to contact support correctly

3 What to write to support staff

4 How we respond to messages

1. Support Schedule

CScalp support works from 10:00 to 23:00 Moscow time (UTC+3) on weekdays and on a flexible schedule on weekends.

Can’t wait for an answer? Ask a question in the chat. Other traders or a chat administrator can help you quickly to solve the problem. Also, do not forget about our help center. The entire theoretical base regarding CScalp is collected there.

2. How to contact support

You can contact CScalp support via the widget on the official website.

Widget on the CScalp official website

You can also find the widget on CScalp forum.

CScalp forum widget

You can also turn to support via our CScalpbotin Telegram.

Write to the bot and go to the “Community” tab.

Then click on the “Support” button.

CScalpbot will give you a link to the CScalpbot_support.

You can also contact CScalp support via our group in VK and Facebook.

Keep in mind that you can ask for support on any issue. Support staff will respond to your appeal: from simple advice and clarification to solving a complex technical problem.

3. What to write to support staff

In order to help the support staff deal with your problem faster, complete the request with all the information you need.

Template:
1. Describe the problem briefly and informatively.
2. Specify the version of CScalp
3. Tell us what the problem was and after what action occurred this error.
4. Attach screenshots and/or video of the problem.
5. Attach the logs.
6. Specify the time when the error occurred.
7. Specify which exchange and symbol the error is associated with (if the issue is related to trading).

Informative appeal in support will reduce the time to resolve the problem.

4. How we respond to messages

After the receiving message, it will be registered and queued for processing. We answer simple questions right away. In difficult situations, the response time will be longer, in this case we solve the problem with our IT specialists.

Do you have questions about the operation of CScalp terminal or any problems? Feel free to contact us. Support staff will quickly review your appeal, give advice, explain problematic issues and solve any problem related to the operation of the terminal.