FREQUENTLY ASKED QUESTIONS

Yes it is. CScalp is completely free of charge. The license is unlimited. How to help Cscalp always stay free read here.

Yes it is. The license file is attached to the letter which you received after free registration. The name of the license file uses your email address. For example, your.email.cscalp.license.dat. Pay attention to the bottom part of the letter, because the license is situated right there, traders often don't notice it.

Leave your request on the site via any form or via the /cscalp command at the bot and we will send a link for downloading. The full instruction is here.

To work with CScalp we recommend the following computer configuration:
● Intel Core i3 processor - 4430 AMD FX - 6300 and higher
● 4GB of RAM
● VGA-compatible graphic card. DirectX 10 and higher
● Keyboard and mouse
● ОС Windows 7/8/10
● Installed NET Framework 4.6 and higher
● Internet connection at a speed of at least 1024 KB/

Currently, two interface languages are available:
● Russian;
● English.

Automated trading is not available, the application only occurs on user's orders to the connected exchanges. All trading decisions are made by the user's own choice.

No, it's not a trading bot. All trading decisions are made by the user's own choice.

Cscalp is only for Windows. On Macos Linux, the terminal is only available via an emulator or virtual machine. For example: Parallels desktop for MacOS. Testing in this way has not yet been carried out, so possible problems associated with this type of launch are not excluded at the moment.

The application can save your data for connection to exchanges if you would like to. The data is stored in encrypted form.

You need to submit an idea on the forum. If the idea is supported by the majority of users, the developers will consider it and add, if possible, in the next updates.

The problem may be caused by the following reasons:
1) You have exceeded the number of devices on which you used the license. Re-register using another e-mail address.

2) Check local PC time and the accuracy of the Windows timezone settings. Disable automatic daylight saving time.

Follow the path to set a time settings: "Start menu" > "Settings" > "Time and Language" > "Date and Time"

Check if this page is open (an empty white page should be opened). If the is not opened, your device's 45000 port is closed. You need to open it or enable vpn on your computer while it checks a license.

During downloading and installing CScalp, built-in browser protection, OS, and various antivirus programs may suspect a Cscalp installation file as potentially dangerous. You can easily download, install and work on our software. We guarantee that our software is not such and will not malware your PC.

You can change the interface language by going to the "Settings"> "Other" tab. Select the appropriate language and after reboot the settings will be applied.

To find out the version of CScalp, follow these steps. Launch the terminal via the launcher. Then hover your mouse over the logo. A small window will appear indicating the software version.

Click on the gear icon in the launcher. Then click on the "Logs location" button. The logs are at C:\Program Files (x86)\FSR Launcher\SubApps\CScalp\Log by default. Make a folder archive for the day you would like to send (the name of the folder is the date) and send it to the technical support.

Attention: before making an archive, CScalp should be closed.

To get connected on the new computer, you need to download and install CScalp and import the license file you received earlier. If you have not received a license file, leave a request on the website, and we will send you everything you need by email.

No, it's not possible. Launching of the several CScalp apps is prohibited by the Company Policy.

The PIN code can be set at the first launch of the application or in the corresponding settings section. It is necessary to protect the user's account against unauthorized access to the application and your data.

If the PIN code is entered incorrectly three times in a row, all data for connecting to trading platforms will be deleted, and the PIN code will be reset (other CScalp settings will be stored). The application will ask you to re – download the license file.

Install or activate Windows Media Player.

Trading operations may be delayed because of the connection problems. At the bottom of the symbol there are three numerical values, indicating what time would it take to the order to be placed. The values are specified in milliseconds (ms). You should use an internet connection via cable.

If the Internet connection is lost during the trading, we recommend you to find an alternative way to connect or close all positions manually via the market exchange personal account. For example, you may share the mobile Internet using a smartphone, or you may sign in to the exchange's website and cancel all the positions via your personal account.

The CScalp application can consume a large amount of resources on your PC and run unstable because of incorrect operation of Visual C++ program components. To avoid this, you should check:
1. How many versions of the Visual C++ component are installed on the computer.
2. If there are multiple versions, you should delete everything.
3. Install one current Visual C++ component (2015-2019 versions).

Then check your PC resources and stability of CScalp.

You can download Visual C++ components on Microsoft's official website or by direct link.

At the moment, the placing of stop orders is only possible for Binance Futures.

This problem occurs if the trader uses an integrated video card in Intel and AMD processors. Solution:
Follow the "Device Manager", follow the "Video Adapters" section, right - click on the name of your video card and click "Delete device". In the window that opens, enable the option "Remove driver programs for this device" and click "Delete". Then restart the computer. New drivers will be installed automatically to replace the old ones.
If this method is not working, you should find drivers by yourself. After installation, restart the computer.
If the previous methods did not help, install a full-fledged video card on your computer.

In the header area program, you should press the "trades" button. A separate window with two tabs will be open. One of them displays closed trades, while the other displays all trades in a single list.

In the program header, click on the "Settings". A separate window with tabs will be opened. Then click on the "hotkeys" tab. Here you can see the set values of the hotkeys and/or assign them. More details here.

There is a button "Symbol settings" in the form of a gear. You can find it in the main window of the terminal, which is situated under the name of the symbol. If you click on it, the separate window will be opened where you can configure the trading instrument. To find out more, tap here.

At the bottom of the main program window, you will see five options for selecting the order amount. To switch between them, you need to do the left-click on the order amount you need. In addition, when you click on the order amount, you will be able to change its value. For more information about setting the order amount, tap here.

To add a tab you need to open a main window of the terminal, then click on the "+" icon which is situated in the top right corner of the window (just below the close button of the program "X"). Click on the "Tabs" for adding a new tab. This button is situated in the main window of the terminal. To find out more, tap here.

You can add an order book if a tab is currently opened. Open the tab and click on the "+" icon on the left of the "Rename" button. To select a symbol, click on the "Select Symbol" button. A separate window will be opened where you can select the required tool. To find out more, tap here.

The order book could be "compacted" with "+" and "-" keys on the main keyboard by default. For the keys to work, you should hover the mouse on the symbol's order book area to use this feature. To find out more, tap here.

Symbol settings (gear icon) - "commonl" tab-select a tick next to the "Reduce amount from a thousand". For example: 1 000 = 1K. 1 000 000 = 1М.

In the program header, click on the "Settings" button and select the "Visuals" tab. Here you can choose a comfortable CScalp color theme. To find out more, tap here.

In the program header, click on the "Settings" button and select the "Visuals" tab. Here you can choose a font size. To find out more, tap here.

To enable sound notifications, open the "Settings" tab. Then click on the "Sound Notifications" tab. In the sound notification settings, select a tick next to "Enabled". Also, you may select a tick in the symbol's settings on the required notification. To find out more, tap here.

Left mouse button is for buying. The right mouse button is for selling. To find out more, tap here.

In order to set the Stop-Loss/Take-Profit at a specified price, you need to press and hold the "C" key at the time when you have an opened position (hotkey C is the default key, you should check the hotkey settings to assign a new one as appropriate). Then you should click on the order book (at specified price) and Stop-Loss and Take-Profit positions will be placed on the selected price. To find out more, tap here.

You can close all positions and remove limit orders using the hotkey "left ctrl". This hotkey closes all positions in the tab (the default hotkey). To find out more, tap here.

1. You should do the left-click on the CScalp logo in the taskbar.
2. Hover the cursor over the window that doesn't show up and do the right mouse click on it.
3. In the pop-up menu, click on the "Move".
4. Then press the arrow up on the keyboard once and push the mouse into the center of the screen without any pressing, and then you will see the window outside the screen.

If the SL / TP is placed on the CScalp terminal, the program will send a limit order to the exchange if the price has been triggered. If you lose a connection with the exchange, the application will not work. Also, SL/TP placed via the terminal does not guarantee 100% closing of the position, because it is affected by the limit order slipping.

If a user sets SL/TP on market exchange servers, it will be executed regardless of the terminal. A market order will be sent to the exchange, when the price will be triggered. The SL/TP on the server's exchange is currently possible on the Binance exchange.

The error occurs if the trader is trying to place a stop order. This means that it is impossible to set a stop order at the moment. Stop orders are available only for Binance perpetual futures.

The error appears if the input parameters (deposit, fee, entry price, etc.) are not specified.

The error appears if the received value of the traded amount after calculating <min or >max amount values for the specified ticker.

Binance Futures (Perpetual Futures) has a limit - the bid price cannot be less than $1. The minimum amount for a particular ticker may be less than the specified one (for example, $0.5). The error tells you to enter larger amount

This situation is related to the Binance Futures Exchange's Minimum order amount Rule of $5. Closing positions cost less than $5 can be done in the following ways:
1. Buy a position with a minimum amount of $5. Then close position.
2. Make a stop for a close volume amount equal to the position.
3. Place Stop-Loss or Take-Profit on the server side.
4. Close your order via Binance Futures directly.

{X} is the calculated CScalp value of amount in lots based on information about a particular ticker. The Binance spot market has the concept of "Minimum order size". The minimum order size is different at each price. Then, if the entered amount is less than this size, an error occurs.

When you select the mode for entering the traded amount in USD, the entered amount is converted into lots. If the value from USD in lots is <min or >max of the volume amount for this ticker – that is the reason for causing error.

it is impossible to turn the entered value into a digit for some reason (for example, letters are entered, etc.). But the entered characters are checked, so this error occurs only in unforeseen cases.

The exchange sets limits on the minimum order volume sent for the ticker. If the entered value does not correspond to the minimum amount of volume, then an error occurs.

The exchange sets limits on the minimum order volume sent for the ticker. If the entered value does not correspond to the maximum amount, then an error occurs.

The exchange sets limits on the minimum price decimals of the ticker If the entered value does not correspond to the minimum decimal of price, then an error occurs.

If you send/cancel an order, then the error occurs "Default". In other words, the reason for an unsuccessful operation is unknown/not processed/not comes from the exchange (some connections report only the rejection (cancelation) of an order, without providing reasons).

There are many types of stop orders: Stop-Loss, Take-Profit, Buy-Stop, Sell-Stop, etc. This error means that the set type of stop order is not available for this connection or is not implemented at the moment.

Stop orders have trigger parameters: "Ticker settings" – "At the best prices" – "By ticks".

Example of error: Stop-Loss/Take-Profit is selected on the CScalp side. The method of triggering is "At the best prices". If a trader is trying to send a stop order, which can only be located on the exchange side, then an error occurs. This is due to the fact that the exchange does not provide for triggering stop orders "at the best prices". But, for example, there is "by ticks". In this case, to avoid an error, you need to choose the method of triggering by ticks.

This message means a limit on the number of orders on the CScalp side is reached.

There are two versions of the position in trade logic. The first is the exchange/connection version. The second is the application version. If they are not equal, then there is an error on the/CScalp side of the exchange. Otherwise, you have to wait for an order/position response from the exchange.

The order book for this ticker has not yet been received after connecting/selecting the ticker. You can't trade without an order book.

Waiting for finres information, trades, positions, orders. Without this information, you can't trade (at least to avoid new trading operations without full current information on the status of the portfolio). This happens when an incorrect (or error) API Secret is entered. To fix this error, you must create new API keys.

The "View mode only" is enabled in the connection settings. Turn off this mode to trade.

The tickers table is loaded. It is impossible to perform any actions without information about the tickers. It is necessary to wait a little.

The connection is disabled – trading is impossible. You need to get connected in the connection settings.

Make sure that you selected the ticker from the platform where you disabled the "View Only" mode.

Switch the "View market" option to "No" in connection settings.

You can not manage your leverage in CScalp, you can only do this in the personal accounts of the exchange/brokers. For more information about leverage management, tap here.

This message indicates that your set volume size does not match with the step. Hover the mouse cursor over the symbol name to find out the minimum step size.

The error indicates that you do not have enough funds, and you need to top up your wallet.

Check the volume's accuracy, whether it fits the minimum volume and the price step. You should also consider the features of the Exchange wallet. For example: for the BTCUSDT pair, the base settlement currency will be USDT. That means you buy BTC for USDT and sell BTC for USDT.

Recreate the API keys and the problem will be solved. It is better to recreate it via another browser (sometimes errors occur when the user creates it via Google Chrome).

Turn off the "Hedge Mode" in your personal account on the Binance website.

From January 25, 2021, the value of the perpetual futures order must be at least $1. If the price is lower, the order will be rejected.
If you have faced this error, you should increase the volume to equal or more than $1.

Example: At the opening of 0.001 BTC the value of the order is more than $1, so it will be placed. The order for 1 TRX is less than $1, so it will be denied

This situation is possible if a trader makes operations on the Binance spot market and makes an exchange from one currency to another (with the base settlement currency in USDT). CScalp will display a trade, Binance will show a reduction of one coin and an increasing amount of another coin. Spot is the exchange market that means you can exchange one currency for another. Reset trading history to solve that issue in connections setting.

In the order book settings, go to the "Trading" tab and set the "Stop orders executing reason" parameter - "Tick prices".

You have exceeded the allowed position with the current leverage. Change the leverage or reduce the amount of order.

To fix the problem, temporarily use the connection to the exchange server without a proxy.

Note: the numbers in the error may be different.

Set the limit orders slipping in the trading settings. With the parameter "0", the range is determined automatically. Sometimes Binance forbids setting the long orders slipping. In this case, you need to set the parameter manually or select the Stop-Loss/Take-Profit placement to "On the server" parameter.

Check your wallet balance. Make sure that the specified coin is enough to make a trade. If you trade USDT-M futures on Binance Futures, the wallet account must have USDT tokens.

Make sure that you entered the API Secret key correctly, or recreate the keys on the exchange and re-enter them in CScalp.

This error occurs when the connection to the exchange servers is unstable. Check your internet connection or try to enable/disable the proxy. Read about how to set up a proxy here.

No. At the moment, CScalp can only work with Binance cross-margin.

Margin trading on Binance spot platform is only available if using cross-margin. To use the x3 leverage, you need to transfer funds to a margin account (wallet), select a cross-margin and click on the "Borrow" button next to the required cryptocurrency.

To execute the request, authorization is required (Api Key, Api Secret). Check that the Api Key and Api Secret are entered correctly and that there is a connection.

The exchange has set a limit on requests for a certain time (for example, sending an order, requesting a ticker table). If the limit is exceeded, a corresponding message may appear, or the IP will be banned for making requests for some time.
To fix the error, a connection to the exchange server without a proxy is temporarily used.

The exchange has set a limit on requests for a certain time (for example, sending an order, requesting a ticker table). If the limit is exceeded, a corresponding message may appear, or the IP will be banned for making requests for some time.
To fix the error, a connection to the exchange server without a proxy is temporarily used.

The exchange has set a limit on requests for a certain time (for example, sending an order, requesting a ticker table). If the limit is exceeded, a corresponding message may appear, or the IP will be banned for making requests for some time.
To fix the error, a connection to the exchange server without a proxy is temporarily used.

Note: % – any digit.

The request did not receive a response for some marginal matter. The status of the request execution is unknown. Try reconnecting to resolve the error.

The limit on the number of orders set by the exchange has been reached (usually this is a limit for a specific ticker). There may be a limit on the ticker itself, or a limit on the order sent for a certain period of time (for example, 10 requests per second – spam).

The limit on the number of orders set by the exchange has been reached (usually this is a limit for a specific ticker). There may be a limit on the ticker itself, or a limit on the order sent for a certain period of time (for example, 10 requests per second – spam).

Note: % – any digit.

The request endpoint is unavailable (temporarily or at all). If this problem occurs, contact CScalp support.

CScalp synchronizes time with the exchange if the terminal is connected. If the discontinuity reaches some limit, any (authorized) queries will display the error.

Check local PC time and time zone settings in Windows. Disable automatic time transition;

Time settings are on the following path: "Start" > "Options" > "Time and Language" > "Date and Time".

CScalp synchronizes time with the exchange if the terminal is connected. If the discontinuity reaches some limit, any (authorized) queries will display the error.

Check local PC time and time zone settings in Windows. Disable automatic time transition;

Time settings are on the following path: "Start" > "Options" > "Time and Language" > "Date and Time".

Authorized requests must have a signature, since it involves the Api Key and Api Secret. Usually an error indicates that the keys were entered incorrectly. It is likely that the Api Key/Secret is entered correctly, but it may be "broken" /bad. Check whether the Api Key and Api Secret are entered correctly, or recreate the keys.

Invalid data parameters (the exact reason is unknown). Check whether the Api Key and Api Secret are entered correctly, or recreate the keys.

The ticker does not have an order book, no one has place an order. If this problem occurs, contact CScalp support.

Invalid order validity time parameter (while sending). If this problem occurs, contact CScalp support.

Invalid order validity time parameter (while sending). If this problem occurs, contact CScalp support.

Invalid order validity time parameter (while sending). If this problem occurs, contact CScalp support.

If this problem occurs, contact CScalp support.

Canceling the order. If this problem occurs, contact CScalp support.

Canceling the order. If this problem occurs, contact CScalp support.

Rejection of sending an order, since an order with such a number does not exist (orders are canceled by number). If this problem occurs, contact CScalp support.

It means that you don’t have enough funds on the account. Check the wallet balance and make sure that the necessary coin has enough funds to complete the trade.

Usually this error occurs if stop orders are rejected. The reason is that after placing the order, it is triggered immediately (like placing the order at market price). The exchange does not allow this.

The position is not enough. If this problem occurs, contact CScalp support.

The limit of simultaneously open orders has been reached. Reduce the number of orders.

Leverage is smaller than permitted – insufficient margin balance. If this problem occurs, contact CScalp support.

The order price is less than zero. If this problem occurs, contact CScalp support.

The message notifies that the order price is higher than the maximum allowable for this ticker, reduce the amount, or adjust the limit orders slipping in the tickers settings according to this instruction.

Quantity less than zero. If this problem occurs, contact CScalp support.

The amount of the order is less than the minimum allowed for the specified ticker. If this problem occurs, contact CScalp support.

The amount of the order is greater than the maximum allowed for the specified ticker. If this problem occurs, contact CScalp support.

Stop price less than zero. If this problem occurs, contact CScalp support.

Stop price greater than max price for the specified ticker. If this problem occurs, contact CScalp support.

If this problem occurs, contact CScalp support.

If this problem occurs, contact CScalp support.

Price is higher than mark price multiplier cap. If this problem occurs, contact CScalp support.

Incorrect type of order triggering (usually concerns stop orders, but it can be "by ticks", etc.). If this problem occurs, contact CScalp support.

Incorrect type of order triggering (usually concerns stop orders, but it can be "by ticks", etc.). If this problem occurs, contact CScalp support.

The maximum number of stop orders has been reached.

There are not enough funds in the wallet for the cross-balance to make an order.

There are not enough funds in the wallet for the isolated balance to make an order.

Note: the problem is not relevant for CScalp users, because at the moment the isolated margin is not available in the terminal.

The market order was rejected because it did not pass the exchange filter for the sending price (the price is too high/low). If this problem occurs, contact CScalp support.

The ticker is no longer available (expiration or the exchange has removed it from the listing).

This situation is related to the Binance Futures Exchange’s Minimum order amount rule of $5. Closing positions worth less than $5 can be done in the following ways:
1. Buy up to a minimum amount and apply for a closing limit.
2. Place a stop order for a close amount equal to the position.
3. Display Stop-Loss or Take-Profit on the server side.
4. Close your order via Binance Futures.

Only the entire amount is available on Bybit, change the amount of the submitted order to the whole value.

This message means that you have insufficient balance to place the order, you should make a deposit or reduce the traded amount of the selected order.

Go to the exchange's website, to the page of the desired instrument and change the position mode in the settings. Instead of "Hedge Mode", enable "One-way Mode".

insufficient balance.
Make sure that:

1. You have enough funds.
2. Funds are in the "Trading Account".
3. The correct ticker is selected. (Often it is on the USDT account and the XXX/USD ticker)
4. The amount of the trade does not exceed the amount of the account

Leverage can be regulated only on the exchange's website/application.

insufficient balance, reduce the traded amount or make a deposit.

Order amount should be at least 1 contract, change the traded amount.

There is no trade permission set in the API key settings.

Borrow amount exceeds the limit

The number of orders exceeds your limit, cancel some orders.

The order could not be changed due to insufficient margin

The cancellation failed because the order is already in the cancellation status

The "reduce-only position" mode is not available

Failed to close. Please check your limit orders and stop orders

Insufficient balance. Check the wallet balance and make sure that the selected coin is topped up.